CUSTOMER EXPERIENCE?
NOW IT CAN BE MANAGED!
emotional focus on important points
leaves in memory the experience
emotional experiences shape relationships
a consumer's relationship with a brand affects business
WHAT IS A CUSTOMER EXPERIENCE (CX)?
According to Forrester research, 72% of companies say customer experience (CX) improvement is a top priority for them. But only 1% of them have made significant progress in this.

Those who provide the best CX invest a lot of effort and money in making the client the center of any decision they make.

Managing customer experience and measuring key metrics is the main way to improve CX
LEADING COMPANIES MOVE TO CONSUMER-CENTRIC MODEL
1. Index of consumer loyalty (Net Promoter Score)
2. Customer Satisfaction Index
3. Customer effort score
4. Customer churn rate
5. First response time and average processing time
XP provides direct communication with the customer at all stages of interaction with the brand and measures their effectiveness
HOW TO MANAGE CX?
WHAT TO MEASURE?
XP - WHO IS IT FOR
For companies

• to better manage the customer experience
Communities

• to manage the experience of participants
For speakers

• for better contact with listeners
For teachers

• for better contact with students
WHAT XP DOES
• group and private messages
• surveys and testing
• real-time voting
• integration with live broadcasts
• corporate wikipedia
• categories of participants
• rating and geolocation control
• sending and receiving orders
• integration with CRM and ERP
• built-in analytics
WHAT I WILL GET AS A RESULT
XP analytics will show how BRAND PROMISES correspond to real CUSTOMER EXPERIENCE
XP will deliver information to the right target audience groups at the right time and provide feedback
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TARIFF PLANS
BASE
BUSINESS
PREMIUM
• group up to 100 people
• customization of functions, categories, buttons and analytics
• web version + 1 bot (viber or telegram)
• those. support on weekdays from 9 am to 6 pm
• group up to 1000 people
• customization of functions, categories, buttons and analytics
• integration with live broadcasts and real-time voting
• web version + 10 bots (viber and telegram)
• those. 24/7 support
• 1-10 groups
• up to 100,000 people
• for each group - setting up functions, categories, buttons, analytics, integration with CRM
• integration with live broadcasts and real-time voting
• web version + 50 bots (viber and telegram)
• user training
• those. 24/7 support
We can tailor all of our plans to suit your needs. Contact us for more details on plans and pricing
SETUP AND 1st MONTH OF USE - FREE
$ 100 per month
$250 per month
$800 per month
DO YOU NEED AN INDIVIDUAL SOLUTION?
Buy
Buy
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CONTACTS
ASK A QUESTION
+38 067 2236875
ceo@research.ua
REQUEST A PRICE
+38 068 9489988
rfq@research.ua
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Kiev, Ukraine
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